- What is your typical shipping time (domestic/international)?
We ship out orders within 24 hours of being placed! For domestic orders, you can expect delivery within 4 business days, and for international orders, it's usually around 8 business days.

- Do you offer free shipping above a certain order value?
Yes! Orders over $39 qualify for free shipping.

What is your return/exchange policy? Is there a satisfaction guarantee?
We want you to love your purchase! If you're not satisfied, please contact us at support@trynatics.com within 30 daysof delivery.
We'll work with you on a case-by-case basis to offer a refund or exchange.

- What are the main ingredients in your products?
We focus on all-natural ingredients that are gentle yet effective for all skin types.
Our formulations use natural ingredients to specifically target different skin concerns.

- Are your products cruelty-free, vegan, or organic?
Yes! Natics is vegan, cruelty-free, and Leaping Bunny certified. We are also pending B-Corp certification. Everything is made in the USA with natural ingredients!

- Do you have a list of allergens your products are free from?
Our products are free from:

• Sulfates
• Parabens
• Alcohol
• Synthetic colors
• Fragrance

- Where are your products manufactured?
All of our products are proudly made in the United States.

- How do I use your products for the best results?
We recommend incorporating Natics products into your daily skincare routine, gradually introducing them for the best results.

- What payment methods do you accept?
We accept Credit Card, PayPal, and Shop Pay for your convenience.

- Can I modify or cancel my order after placing it?
Yes, reach out to support@trynatics.com as soon as possible, and we’ll help resolve any issues!

- How do you handle refunds? Do you charge restocking fees?
We do not charge any restocking fees! Just reach out to us within 30 days if you're not satisfied.

- How do I create an account or subscribe for regular deliveries?
On each product page, you’ll see the option to subscribe for regular deliveries at a discounted price, so your skincare routine is always stocked without the hassle!

- How can I update my billing or shipping information?
Simply log into your account on our website to update any info. Need help? Shoot us an email at support@trynatics.com.

- Can I pause, modify, or cancel my subscription?
Yes, you can log in to your account and manage your subscription anytime.
If you need help, contact us at support@trynatics.com.

- What steps are you taking to ensure sustainability?
We’re committed to sustainability in every step of the process—from our eco-friendly packaging to our formulations.
We are pending B-Corp certification and strive to be transparent about our manufacturing practices.

- How is Natics inclusive for all skin types and genders?
Natics is created for all skin types and genders because everyone deserves good skin, regardless of who you are!

- How can I contact your team?
Feel free to reach out to us at support@trynatics.com with any questions, or just to talk skincare!

- Do you offer discounts or promotions for first-time buyers?
Yes! Sign up for our exclusive email list to get first-time buyer discounts and early access to new product releases.

- What sets Natics apart from other skincare brands?
Natics is made for Gen-Z, by Gen-Z.
We're not here to create new standards but to help you feel confident in your own skin, just the way you are.