Frequently Asked Questions
1. Shipping & Returns
- What is your typical shipping time (domestic/international)?
We ship out orders within 24 hours of being placed! For domestic orders, you can expect delivery within 4 business days, and for international orders, it's usually around 8 business days.
- Do you offer free shipping above a certain order value?
Yes! Orders over $39 qualify for free shipping.
What is your return/exchange policy? Is there a satisfaction guarantee?
We want you to love your purchase! If you're not satisfied, please contact us at support@trynatics.com within 30 daysof delivery.
We'll work with you on a case-by-case basis to offer a refund or exchange.
2. Products
- What are the main ingredients in your products?
We focus on all-natural ingredients that are gentle yet effective for all skin types.
Our formulations use natural ingredients to specifically target different skin concerns.
- Are your products cruelty-free, vegan, or organic?
Yes! Natics is vegan, cruelty-free, and Leaping Bunny certified. We are also pending B-Corp certification. Everything is made in the USA with natural ingredients!
- Do you have a list of allergens your products are free from?
Our products are free from:
- Sulfates
- Parabens
- Alcohol
- Synthetic colors
- Fragrance
- Where are your products manufactured?
All of our products are proudly made in the United States.
- How do I use your products for the best results?
We recommend incorporating Natics products into your daily skincare routine, gradually introducing them for the best results.
3. Payments & Billing
- What payment methods do you accept?
We accept Credit Card, PayPal, and Shop Pay for your convenience.
- Can I modify or cancel my order after placing it?
Yes, reach out to support@trynatics.com as soon as possible, and we’ll help resolve any issues!
- How do you handle refunds? Do you charge restocking fees?
We do not charge any restocking fees! Just reach out to us within 30 days if you're not satisfied.
4. Account & Subscription
- How do I create an account or subscribe for regular deliveries?
On each product page, you’ll see the option to subscribe for regular deliveries at a discounted price, so your skincare routine is always stocked without the hassle!
- How can I update my billing or shipping information?
Simply log into your account on our website to update any info. Need help? Shoot us an email at support@trynatics.com.
- Can I pause, modify, or cancel my subscription?
Yes, you can log in to your account and manage your subscription anytime.
If you need help, contact us at support@trynatics.com.
5. Sustainability & Iclusivity
- What steps are you taking to ensure sustainability?
We’re committed to sustainability in every step of the process—from our eco-friendly packaging to our formulations.
We are pending B-Corp certification and strive to be transparent about our manufacturing practices.
- How is Natics inclusive for all skin types and genders?
Natics is created for all skin types and genders because everyone deserves good skin, regardless of who you are!
6. Other General Questions
- How can I contact your team?
Feel free to reach out to us at support@trynatics.com with any questions, or just to talk skincare!
- Do you offer discounts or promotions for first-time buyers?
Yes! Sign up for our exclusive email list to get first-time buyer discounts and early access to new product releases.
- What sets Natics apart from other skincare brands?
Natics is made for Gen-Z, by Gen-Z.
We're not here to create new standards but to help you feel confident in your own skin, just the way you are.